Refund policy

We hope you love every piece you order from Velouré, but if you’re not 100% satisfied, we’re here to make it right.

 

Returns:

Velouré accepts returns for eligible items that are defective, damaged, incorrect, or otherwise not as described, subject to our return conditions. Customers must contact us within 7 days of delivery with their order number and clear photos/video of issue. 

We do not currently accept returns for change of mind, incorrect ordering, or simply deciding that you no longer want the item.

 To request a return, please email us at khenwa@velourehome.com with your order number and reason for return. We will provide return instructions if your request is eligible. 

 

Refunds:

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

Shipping fees (if any) are non-refundable.

 

Exchanges:

We currently do not offer direct exchanges. If you would like a different item, kindly return your original item if eligible and place a new order.

 

Damaged or Incorrect Orders:

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery and provide your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate resolution.