Shipping policy

At Velouré, we’re committed to delivering your luxury home decor with care, precision, and efficiency. Here’s everything you need to know about our shipping process:

 

Processing Time:

Orders are processed within 1-3 business days after payment confirmation. During high-volume periods, processing may take slightly longer — but we’ll always keep you updated if there are any delays.

 

Shipping & Delivery:

We currently ship to customers in the United States.

Our estimated delivery time is 5-11 business days after your order has been processed.

Most of our products are from US-based warehouses. Certain products may be shipped internationally depending on availability. 

Please note that delivery times are estimates and may occasionally be affected by career delays, weather, holidays, or other circumstances outside of our control.

Shipping Fees:

We currently offer free standard shipping on orders shipped within the United States.  

Tracking Your Order:

Once your order is shipped, you’ll receive an email with tracking details so you can keep an eye on your package every step of the way.

Please allow some time for tracking information to update after your order has been shipped. 

 Customs & Duties:

Certain orders may be shipped internationally depending on product availability. In these cases, custom fees, import duties, or taxes may apply depending on the destination and applicable regulations. 

Any custom fees, import duties, or taxes charged by the destination country are the responsibility of the customer.  

Lost or Stolen Packages:

Please make sure your delivery address is accurate and that packages can be safely received. 

Velouré is not responsible for lost or stolen packages once they have been marked as delivered by the courier. If your package is marked as delivered but you cannot locate it, please first check with your local carrier.